Subject: FW: EPOS Connect WIN & MAC release - Please read!
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 21 Jan 2022 11:30:32 +0000

Hi Pritish,

As discussed, please inform the team. I will also drop a line to the chat.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 21. januar 2022 12:23
To: Jan Philipp Faber (JNFA) <[email-masked]>; Franck Gampio-Killy (FRKI) <[email-masked]>; Hamed Rahnama (HARH) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: EPOS Connect WIN & MAC release - Please read!
Importance: High

Hi team,

On Monday 24th January at 12:00 CET we will release EPOS Connect 7.1.0.24484 for Windows and EPOS Connect 7.1.0.24112 for Mac to the market.

The issue with devices not recognized in OS in other languages than English has been fixed. There was no issue with the Mac version, so the version will remain the same.

Please see the recovery steps below for customers, who might experience issues when upgrading.

Issue Summary

Users are unable to view the connected devices after installation of EPOS Connect for Win 7.1.0.24112 and are not able to receive new software and firmware updates.
Impacted Users
Users with non-English windows machine.

How to recover?
A new version of EPOS Connect for Win 7.1.0.24484 is released fixing the issue.
Enterprise users
The latest version of EPOS Connect for Win (7.1.0.24484) is available in EPOS manager. IT admin can download the package and distribute the installer or initiate the installations on end user machines.
The previous version of EPOS Connect for Win (7.1.0.24112) must be uninstalled before installing the EPOS Connect for Win (7.1.0.24484).
Machines impacted with the issue will not receive the update pushed through EPOS Manager. IT admin can choose alternate mechanisms for pushing the upgrades to end users using tools like SCCM (System Center Configuration Manager).
If users are still unable to view the devices in EPOS Connect for Win 7.1.0.24484, restarting the PC will fix the issue.
Generic users
Users can download the latest version of EPOS Connect for Win (7.1.0.24484) from the website and install the application.
https://www.eposaudio.com/en/au/enterprise/software/epos-connect<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fau%2Fenterprise%2Fsoftware%2Fepos-connect&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=i%2FMdcOe%2Bc42yO2aP0IuQ%2BgB1Dv3IMY0BL62hlBl2U%2Bs%3D&reserved=0>

Be ready for the release on Monday and report any issues that you see immediately. Let me know, if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=cAlpMzSUAnEf1bwYEEiF0vesxWsYQkpq8dVYvqoJREU%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=P8XF9cEGjOWLuDLP8VcLIcfH3H%2F4gQ6uAD%2Bv5fR6Vik%3D&reserved=0> * Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=fWyiS4NDa%2FONFqB0cIspdTYPWrgWmjfhGZBDxh3045g%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=43K0G71omAAKFlHhLbsXEe2j9MzXiWuz6ksiqiut5SI%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=zaHtC%2FesvPCUwUJ5qD1lQ%2FjXyiHeU1G1WOufIDthctc%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=U3G%2FzYx3No%2F7o8WrI8C7bPhjw0NDoKFBVvQcmrK2nwY%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C2cc6976e3ecc46df2af908d9dcd056b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637783609638219847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=JMn7MIvHUZ04I%2Bdu%2BjbOPP7nRi5HvTAdB33wYrS8edo%3D&reserved=0>