Subject: RE: Call Report - 4th Jan
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 5 Jan 2022 15:51:50 +0000

Hello Ashish,

Thank you for sharing this. The amount of abandoned calls is incredibly high, about 50%! Could you please check that again and the timings of the calls? Then we need to look into the reasons.

An acceptable abandoned call rate would be below 5%.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 5. januar 2022 16:16
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Call Report - 4th Jan
Importance: High

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Hello Josephine,

Here is the attached Call report from yesterday. Please let me know if I need to amend anything

Regards,
Ashish Dabral