Subject: Fwd: New RMA inquiry request - 192477
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 5 Jan 2022 14:31:17 +0000

Hi Pritish,

Could you please check this and if we have other collections where CS UK are not in cc?

Begin forwarded message:

From: EPOS Customer Service UK <[email-masked]>
Date: 5 January 2022 at 15.15.45 CET
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Subject: FW: New RMA inquiry request - 192477

Hi Heta

We have just received the faulty unit but we have never been notified that a collection had been arranged.  As I have said previously, we can’t keep a track on anything if we don’t know the collection has been arranged.

It looks like this was arranged on 30/12/21.  Can you find out if there are any others that have been arranged that we don’t know about.  The last notification we had was on 23/12/21.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Customer Service UK
Sent: 30 December 2021 15:31
To: SeCom DK Gaming Help <[email-masked]>
Subject: RE: New RMA inquiry request - 192477

Hi

RMA is RUK0001647.

Replacement order will be SUK000009671.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 30 December 2021 15:11
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 192477

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:
Name: Rob Wheeler
Phone: 07837656080
Email:[email-masked]​ ​
Address line 1: 17 Mowings Lane
Address line 2:
Postal Code: LA12 7DB
City: Ulverston
State/Province: Cumbria
Country: EMEA::UK

Products and quantities
Article nr. (Quantity):
Article nr. for replacement: 1000233(1)
Article nr. for return: 1000231(1)

Process: sltr
Stock location: gaming_warranty_main

Is This a Warranty: 1
 Conversation ID: a0a783c1-6982-11ec-b4dc-77d8fd17093f a0a783c1-6982-11ec-b4dc-77d8fd17093f 7f8600d