Subject: [utu] Re: Photo verification
From: "Lily (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Wed, 29 Dec 2021 03:58:03 +0000

##- Please type your reply above this line -##

This ticket (#832) has been updated.

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Lily, Dec 29, 2021, 11:58 GMT+8 (private)

**Closing Summary**

**Issue:** Photo verification Issue
**Resolution:** Provided solution for how to do selfie

Closing Case

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Anish Nair, Dec 27, 2021, 16:38 GMT+8

Dear Jo Nixon​,

Seasons Greetings,

We are following up in reference to ticket id 832​ which we had created on December 10th.

We would like to know if your issue has been resolved. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

We had suggested the below mentioned steps in our previous email.

_When you do the selfie step, please make sure the selfie is similar to the passport. If the issue still exists, please send us a screenshot of the error and kindly provide us with the type of device you are using. We will escalate it to our technical team for further investigation.

We request you to make sure that you have updated the app to the latest version and then try again_
  .

Kindly let us know what is the status.

We remain available for all kinds of assistance you may require.

We wish you a great day!

Best regards,
Anish
utu Support

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Pritish, Dec 20, 2021, 15:16 GMT+8

Dear Jo Nixon​,

We would like to refer to your support ticket id 832​ which you have requested with us on Dec 10.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

For your reference I have added the previous reply below:

_When you do the selfie step, please make sure the selfie is similar to the passport. If the issue still exists, please send us a screenshot of the error and kindly provide us with the type of device you are using. We will escalate it to our technical team for further investigation.

We request you to make sure that you have updated the app to the latest version and then try again_
  .

We wish you a great day!

Best regards,
Pritish​
utu Support

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Anish Nair, Dec 11, 2021, 15:35 GMT+8

Hello Jo Nixon,

Thank you for contacting us.

We are sorry to hear that you're having issues with the photo verification process of utu Tax Free Card.

When you do the selfie step, please make sure the selfie is similar to the passport. If the issue still exists, please send us a screenshot of the error and kindly provide us with the type of device you are using. We will escalate it to our technical team for further investigation.

We request you to make sure that you have updated the app to the latest version and then try again.

We remain available for all further assistance.

Best regards,

Anish
utu Support

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Jo Nixon, Dec 10, 2021, 20:04 GMT+8

I have registered and taken a photo of my passport however the photo verification is not accepting any of my photos to verify my identity

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