Subject: GSP 500, PC, Part cracked on the back of the cover plate
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Mon, 27 Dec 2021 12:39:56 +0000

You are registered as a CC on this support request (192585). Reply to this email to add a comment to the request.

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Sven Thiele, 27 Dec 2021, 18:09 GMT+5:30 (private)

this is a follow up ticket to ticket #191748 and #191753
rang customer after havin a chat with **Pritish Nandi**​ about the case
he said that the problem is known and declining RMA wasn't okay
informed the customer that we open a new ticket and he should send POP, Shipping and SN for further investigation
customer agreed and is happy

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