Subject: DSAT Audits - Dec 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 27 Dec 2021 04:43:17 -0700 (MST)

Hi Heta, 

Attached is the DSAT audits for Dec 2021 till yesterday. 

Enterprise: 4.19 
Gaming: 4.25 
Survet Sent: 2147 
Rated Tickets: 375 
Response Rate:17.47% 

We can say the response rate is low because of the holiday season. Also, found four agent errors while checking the DSAT's and will address them with the individuals immediately. 

Enterprise 		
Category 	Sub Category 	Total 
Agent 	Poor communication 	1 
Slow troubleshooting 	1 
Agent Total 	2 
Customer 	Customer Expectation 	1 
Responsiveness 	2 
Wrong Survey Feed 	1 
Customer Total 	4 
Procedure 	No contact from Country Partner 	2 
Troubleshooting 	2 
Warranty policies/procedure 	5 
Procedure Total 	9 
Product 	Compatibility 	1 
Feature 	3 
Product Total 	4 
Sales 	No Contact 	1 
Sales Total 	1 
Grand Total 		20 

Gaming 		
Category 	Sub Category 	Total 
Agent 	Incorrect Answers 	2 
Poor Communication 	2 
Agent Total 	4 
Customer 	Wrong Survey Feed 	1 
Customer Total 	1 
Procedure 	Country Partner Procedure 	1 
Troubleshooting 	1 
Warranty policies/procedure 	10 
Procedure Total 	12 
Product 	Bugs 	4 
Compatibility 	1 
Quality 	1 
Spare Part 	1 
Product Total 	7 
Grand Total 		24 

Regards, 
Pritish Nandi