Subject: RE: New RMA inquiry request - 189856
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 27 Dec 2021 09:28:51 +0000

Thank you Pritish!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 27. december 2021 10:24
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: New RMA inquiry request - 189856

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Sure, I will speak to him now.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 2:51:27 PM
Subject: FW: New RMA inquiry request - 189856

Hi Pritish,

Please see below. I think it’s worth refreshing Sven about the RMA processes and when to include the article for the return.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Sent: 20. december 2021 14:59
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: WG: New RMA inquiry request - 189856

Hi Heta,

Unfortunately we get again emails with SNOW or SLTR, but without return article number. So it’s 50:50 for us if the procedure is wrong or the return article is missing and we cannot go on and need to send the request back.
Today we got 2 of them, the one below and # 190459 as well.
Can you please have a word with your team that they have a look on this in the future?

Thank you and merry Christmas 

Mit freundlichen Grüßen
Daniel Kübler
Customer Service Representative
+49 30 70 71 46 75[13A5C923]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=04%7C01%7Chnyr%40eposaudio.com%7C8c266ec4d8d748046b8108d9c91ab0c6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637761938811041964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=l94AGuqh10Bp8Z06SbgwwqswurooVMz%2BdJfUM440U0I%3D&reserved=0>
EPOS Germany GmbH · Sickingenstr. 70-71 · 10553 Berlin · Germany

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Von: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Gesendet: Montag, 20. Dezember 2021 12:04
An: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Betreff: New RMA inquiry request - 189856

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks:

Company Name: Termath AG
Name: Stephan Scholz
Phone: +49 5361 850035
Email: [email-masked]<mailto:[email-masked]>​ ​
Address line 1: Beesestrasse 1
Address line 2:
Postal Code: 38446
City: Wolfsburg
State/Province:
Country: EMEA::Germany

Article Nr. (Quantity):
Article nr. for replacement: 1000599 (1)
Article nr. for return:

Process: SLTR
Stock location: MAIN
 Conversation ID: 7e6665dc-6184-11ec-989c-50b58da78e3e 7e6665dc-6184-11ec-989c-50b58da78e3e 7f8600d