Subject: Re: New RMA inquiry request - 189856
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 27 Dec 2021 02:24:27 -0700 (MST)

Hi Heta, 

Sure, I will speak to him now. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, December 27, 2021 2:51:27 PM 
Subject: FW: New RMA inquiry request - 189856 

Hi Pritish, 

Please see below. I think it’s worth refreshing Sven about the RMA processes and when to include the article for the return. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: EPOS Customer Service DACH <[email-masked]> 
Sent: 20. december 2021 14:59 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: WG: New RMA inquiry request - 189856 

Hi Heta, 

Unfortunately we get again emails with SNOW or SLTR, but without return article number. So it’s 50:50 for us if the procedure is wrong or the return article is missing and we cannot go on and need to send the request back. 

Today we got 2 of them, the one below and # 190459 as well. 

Can you please have a word with your team that they have a look on this in the future? 

Thank you and merry Christmas  

	

M it freundlichen Grüßen 

Daniel Kübler 
Customer Service Representative 
+49 30 70 71 46 75 [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=04%7C01%7Chnyr%40eposaudio.com%7C2169d699f078449b352708d9c3c103a6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637756056021536476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Etkwp47tg0UKeItycjFu3V1gyHE3wMvB0969ABFMqrE%3D&reserved=0 ] 

	

EPOS Germany GmbH · Sickingenstr. 70-71 · 10553 Berlin · Germany 

	

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Von: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Gesendet: Montag, 20. Dezember 2021 12:04 
An: EPOS Customer Service DACH < [ mailto:[email-masked] | [email-masked] ] > 
Betreff: New RMA inquiry request - 189856 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remarks : 

Company Name : Termath AG 

Name : Stephan Scholz 

Phone : +49 5361 850035 

Email : [ mailto:[email-masked] | [email-masked] ] ​ ​ 

Address line 1 : Beesestrasse 1 

Address line 2 : 

Postal Code : 38446 

City : Wolfsburg 

State/Province : 

Country : EMEA::Germany 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000599 (1) 

Article nr. for return: 

Process : SLTR 

Stock location : MAIN 

 Conversation ID: 7e6665dc-6184-11ec-989c-50b58da78e3e 7e6665dc-6184-11ec-989c-50b58da78e3e 7f8600d