Subject: RE: Zendesk Ticket #830 / previously Zendesk Ticket #797- Unable to activate utu Tax Free Card
From: utuTaxfree Support <[email-masked]>
To: Customer Support <[email-masked]>, utuTaxfree Support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>, Pritish Nandi <[email-masked]>, Venkateshwar Myadam <[email-masked]>
Date: Mon, 27 Dec 2021 08:46:04 +0000

Hi Team,

We have informed customer issue to taxfreeL2support team and  acknowledged customer issue in our service desk with incident ticket  number INCIDENT #36861

Thank you,
Triveni.

From: Customer Support <[email-masked]>
Sent: 27 December 2021 14:01
To: utuTaxfree Support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>; Venkateshwar Myadam <[email-masked]>
Subject: Zendesk Ticket #830 / previously Zendesk Ticket #797- Unable to activate utu Tax Free Card

Hi Team,

The customer has contacted us the second time and is facing the same issue and still unable to scan the passport and upload the selfie image.

Customer has tried the following :-
Updated the app to the latest version.
Scanned passport without camera flash.
Tried updating the selfie with a clear image.

Please advise.

Name : Francesco Rendina
Member ID: TDYFE9097

Please advise.

Regard's
Anish