Subject: [utu] Re: 07958224510
From: "Anish Nair (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Fri, 17 Dec 2021 14:38:03 +0000

##- Please type your reply above this line -##

This ticket (#828) has been updated.

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Anish Nair, Dec 17, 2021, 22:38 GMT+8

Dear Mohammad Nadim,

We would like to refer to your support ticket id 828​ which you have requested with us on December 7th.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

For your reference I have added the previous reply below:

_Please try the below steps to make sure the utu Tax Free Card is activated successfully:

1. Update the utu App from the App Store and Play Store first before proceeding further.
2. Scan passport and save on results screen (Make sure there are no camera flashes)
3. Take a selfie and submit it on a selfie screen (Make sure you submit a clear selfie image)
4. Add and select a refund method
5. Agree to the terms
6. Validate with a valid credit card_

We remain available for all further assistance you may require.

We wish you a great day!

Best regards,
Anish
utu Support

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Pritish, Dec 7, 2021, 20:19 GMT+8

Dear Mohammad Nadim,

Thank you for contacting utu Support. For your convenience, we have created Ticket ID 828 for your inquiry.

We are sorry to hear that you are experiencing problems when activating the utu Tax Free Card.

Please try the below steps to make sure the utu Tax Free Card is activated successfully:

1. Update the utu App from the App Store and Play Store first before proceeding further.
2. Scan passport and save on results screen (Make sure there are no camera flashes)
3. Take a selfie and submit it on a selfie screen (Make sure you submit a clear selfie image)
4. Add and select a refund method
5. Agree to the terms
6. Validate with a valid credit card

Please do let us know once you are able to successfully activate your utu Tax Free Card. If not please send a screenshot of the error message you get.

Looking forward to your reply soon.

Have a great day!

Best Regards,
Pritish​
utu Support

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Pritish, Dec 7, 2021, 20:13 GMT+8 (private)

**Call Summary:**

- A customer called and complained that when he is trying to scan his passport to activate the utu Tax Free card he is getting an error - "Unable to issue a Tax Free card, please contact customer support".
- He is iPhone
- The customer is verified on the call.

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utu Tax Free, Dec 7, 2021, 19:00 GMT+8

Call received from 07958224510 on process UTU

Attachment(s):
auto-1638873782-07958224510-6519.wav - https://ututaxfreehelp.zendesk.com/attachments/token/sCg3sxBzjsicWRnlFb9nEBCR9/?name=auto-1638873782-07958224510-6519.wav

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