Subject: Important information - GDPR data subject requests
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 17 Dec 2021 12:27:20 +0000

Hi team,

Please refresh your knowledge on data subject requests in accordance with GDPR as it is very important that we follow the correct procedure each time. If you get one of these requests from any customer globally, inform me immediately and don't take any action.

The data deletion request is the most common one that we receive, for example to delete customer's personal data from Zendesk or to delete their EPOS Manager tenant. But customers could be asking about any of the rights below.

Follow these steps when you receive such a request:

  1.  Check who the requester is (data subject themselves or another person).
  2.  Clarify what the request is exactly about.
  3.  Inform me without delay or another supervisor in my absence.

Right
Description
Right to access
Gives individuals the right to obtain a copy of their personal data as well as other supplementary information.
Right to rectification
Correcting inaccurate data.
Right to deletion ('right to be forgotten')
Individuals have the right to request their data to be deleted.
Right to restriction of processing
Individuals can limit the way that an organization uses their data. This is an alternative to requesting the deletion of their data.
Right to data portability
Allows data subjects to obtain data that a data controller holds on them and to reuse it for their own purposes.
Right to object
Individuals have the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing.
Right to not be contacted for marketing purposes
Individuals have the right to object to be contacted for marketing purposes.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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