Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details
From: Customer Support <[email-masked]>
To: taxfreeL2support <[email-masked]>, Venkateshwar Myadam <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>, Pritish Nandi <[email-masked]>, utuTaxfree Support <[email-masked]>
Date: Mon, 13 Dec 2021 07:22:48 +0000

Hi Team,

Please update. The customer is chasing this.

Regards,
Pritish
________________________________
From: taxfreeL2support <[email-masked]>
Sent: 06 December 2021 15:49
To: Venkateshwar Myadam <[email-masked]>; Customer Support <[email-masked]>; taxfreeL2support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>; utuTaxfree Support <[email-masked]>
Subject: RE: Zendesk Ticket #821 - System not accepting customers bank details

Hi Venkat, Ann,

Noted.

Based on my initial check, it could be an issue from the member’s credit card – rejecting or not approving utu payment request.

Let me confirm and get back to you.

Regards,

Irine

From: Venkateshwar Myadam <[email-masked]>
Sent: Saturday, December 4, 2021 5:52 PM
To: Customer Support <[email-masked]>; taxfreeL2support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>; utuTaxfree Support <[email-masked]>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please find attached a latest screen shot the customer has sent us as per the customer support team.

Venkateshwar Myadam

Devops Engineer

E: [email-masked]<mailto:[email-masked]>

T: +91 9573368685

<https://www.utu.global/>

  <https://www.linkedin.com/company/ututaxfree/>    <https://www.instagram.com/utu/>    <https://www.facebook.com/utuTaxFree>    <https://twitter.com/utuTaxFree>

utu Techsolutions Private Limited

SR No. 125/113, Prasad Apt. Girija SOC, Kothrud, Pune 411038 India| https://www.utu.global<https://www.utu.global/>

________________________________

From: Customer Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 4, 2021 2:06 PM
To: Venkateshwar Myadam <[email-masked]<mailto:[email-masked]>>; utuTaxfree Support <[email-masked]<mailto:[email-masked]>>
Cc: Ann Margareth Angeles <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please find attached a latest screen shot the customer has sent us.

Name: Laurie Ochoa

Member ID: UIBD98QAH

Zendesk Ticket Screenshot: Attached

Best Regards,

Anish Nair

________________________________

From: Venkateshwar Myadam <[email-masked]<mailto:[email-masked]>>
Sent: 02 December 2021 13:55
To: Customer Support <[email-masked]<mailto:[email-masked]>>; utuTaxfree Support <[email-masked]<mailto:[email-masked]>>
Cc: Ann Margareth Angeles <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

We have created incident ticket for the below customer issue.

INCIDENT #36370

Venkateshwar Myadam

Devops Engineer

E: [email-masked]<mailto:[email-masked]>

T: +91 9573368685

<https://www.utu.global/>

  <https://www.linkedin.com/company/ututaxfree/>    <https://www.instagram.com/utu/>    <https://www.facebook.com/utuTaxFree>    <https://twitter.com/utuTaxFree>

utu Techsolutions Private Limited

SR No. 125/113, Prasad Apt. Girija SOC, Kothrud, Pune 411038 India| https://www.utu.global<https://www.utu.global/>

________________________________

From: Customer Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 10:28 PM
To: utuTaxfree Support <[email-masked]<mailto:[email-masked]>>
Cc: Ann Margareth Angeles <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please assist the customer below she is facing issue while activating the card but our system is not accepting her bank details.

Name: Laurie Ochoa

Member ID: UIBD98QAH

Zendesk Ticket Screenshot: Attached

Best Regards,

Anish Nair