Subject: DSAT Audits - Dec 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 11 Dec 2021 03:01:53 -0700 (MST)

Hi Heta, 

Attached are the DSAT audits for last week. 

We have found no agent errors. The response rate has further dropped. I guess that might be because people have started preparing for holidays. However, I have again advised agents to update customers to fill out surveys 
when closing tickets. 

Enterprise: 4.08 
Gaming: 4.38 
Response Rate: 16.37% 
Survey Sent: 953 
Rated Tickets: 156 

Enterprise 		
Category 	Sub Category 	Total 
Agent 	Poor communication 	1 
Agent Total 	1 
Customer 	Customer Expectation 	1 
Responsiveness 	2 
Customer Total 	3 
Procedure 	Warranty policies/procedure 	2 
Procedure Total 	2 
Product 	Feature 	2 
Compatibility 	1 
Product Total 	3 
Sales 	No Contact 	1 
Sales Total 	1 
Grand Total 		10 

Gaming 		
Category 	Sub Category 	Total 
Procedure 	Country Partner Procedure 	1 
Warranty policies/procedure 	4 
Procedure Total 	5 
Grand Total 		5 

Regards, 
Pritish Nandi