Subject: [utu] Re: Re: [utu] Re: Refund issue
From: "AHMED HANY (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Tue, 07 Dec 2021 14:38:25 +0000

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This ticket (#825) has been updated.

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AHMED HANY, Dec 7, 2021, 22:38 GMT+8

This is the only one. Can you stay on email and update me on the progress

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Pritish, Dec 7, 2021, 22:19 GMT+8

Dear Ahmed,

Thank you for your call today.

We have tried reaching your phone number +971545026190 in three occasions however, it comes with an error message that "Outgoing calls are not allowed for this number". Could you please help me with a different phone number which we can try to reach you at?

Please note that as advised earlier we have not received any refunds from your tax operator and that is the reason you have not received the refund yet.

When we will received the Tax Refund from your operator we will send you a notification on the same.

You would have to contact your Tax Refund operator to know more details about the refund.

Once again we apologize for the inconvenience caused.

Have a great day!

Best Regards,
Pritish​
utu Support

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Pritish, Dec 7, 2021, 22:17 GMT+8 (private)

Tried calling the customer three times on +971545026190 and all occasions it says " Outgoing calls are not allowed for this number" . So unable to call the customer. Sending email again.

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Pritish, Dec 7, 2021, 22:05 GMT+8 (private)

Request #829 "00971545026190" was closed and merged into this request. Last comment in request #829:

Call received from 00971545026190 on process UTU

Attachment(s):
auto-1638883648-00971545026190-6519.wav - https://ututaxfreehelp.zendesk.com/attachments/token/2nzffKVpgCOuuYImpXiRf0FrQ/?name=auto-1638883648-00971545026190-6519.wav

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Pritish, Dec 7, 2021, 19:39 GMT+8

Dear Ahmed​,

Thank you for contacting utu Support. For your convenience, we have created Ticket ID 825 for your inquiry.

We are sorry to hear that you have still not received the Tax Refund. Please note that as advised earlier we have not received any refunds from your tax operator and that is the reason you have not received the refund yet.

When we will received the Tax Refund from your operator we will send you a notification on the same.

You would have to contact your Tax Refund operator to know more details about the refund.

Once again we apologize for the inconvenience caused.

Have a great day!

Best Regards,
Pritish​
utu Support

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AHMED HANY, Dec 7, 2021, 1:40 GMT+8

This is a follow-up to your previous request #810 "Refund issue"

hello Dear,

The issue is still not resolved, can you help on it? 

Thanks
Ahmed 

Thank you for your response,I will give it some more time and I'll back to you as soon as possible

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