Subject: Re: CSAT response rate
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 7 Dec 2021 07:22:45 -0700 (MST)

Thank you, Heta, 

Sorry for the delay in reply. I will advise L1 on the same. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Hamed Rahnama, HARH" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Daisuke Murata, DIUM" <[email-masked]>, "Ross Martowski, ROMR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, December 7, 2021 5:06:33 PM 
Subject: CSAT response rate 

Hi team, 

The response rate for the CSAT survey is dropping again. Could you therefore actively mention it to customers before solving a ticket to encourage them to leave feedback. They will receive the survey about 1h after solving the ticket. 

[ mailto:[email-masked] | @Pritish Nandi ] Please also inform the Level 1 agents. 

Thank you for your efforts! 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]