Subject: CSAT response rate
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 7 Dec 2021 11:36:33 +0000

Hi team,

The response rate for the CSAT survey is dropping again. Could you therefore actively mention it to customers before solving a ticket to encourage them to leave feedback. They will receive the survey about 1h after solving the ticket.

@Pritish Nandi<mailto:[email-masked]> Please also inform the Level 1 agents.

Thank you for your efforts!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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