Subject: [utu] Re: Not able to verify credit card
From: "Ishan Kathuria (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Mon, 06 Dec 2021 17:08:09 +0000

##- Please type your reply above this line -##

This ticket (#820) has been updated.

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Ishan Kathuria, Dec 7, 2021, 1:08 GMT+8

Hi Anish,

Please find my comments inline.

Regards
Ishan Kathuria

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Anish Nair, Dec 7, 2021, 0:54 GMT+8

Dear Ishan​,

Good Day,

This is a follow up email in reference to our last email requesting for some information that would help our technical team to resolve the issue.

Our technical team has requested the below mentioned information  in order to investigate the issue further.

1. Can you advise the date and time you tried adding the credit card to the account? Please try to be as close as possible so that we can check the data.

2. The shared screenshots are up to only the redirecting page. Did you see your own card bank verification page and was it redirecting successfully?

3. Did you try adding the card some other time? If yes can you provide us the date and time for the next try?

Our technical team is still investigating on the matter and we are trying the best to resolve the issue.

We Look forward to hearing from you.

Have a great day!

Best Regards,
Anish
utu Support

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Pritish, Nov 30, 2021, 14:15 GMT+8

Dear Ishan​,

Thank you for your patience with us.

Our technical team has requested some more information in order to investigate the issue further.

1. Can you advise the date and time you tried adding the credit card to the account? Please try to be as close as possible so that we can check the data.

2. The shared screenshots are up to only the redirecting page. Did you see your own card bank verification page and was it redirecting successfully?

3. Did you try adding the card some other time? If yes can you provide us the date and time for the next try?

Have a great day!

Best Regards,
Pritish​
utu Support

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Pritish, Nov 24, 2021, 20:11 GMT+8

Dear Ishan​,

Thank you for your reply and attaching those screenshots.

We have escalated this further to our technical team to investigate this further.

We will advise you further once we have information on the query.

Have a great day!

Best Regards,
Pritish​
utu Support

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Ishan Kathuria, Nov 24, 2021, 16:59 GMT+8

Hi Team,

Please find attached screenshots. Its taken me to validation charge page and then automatically brings back asking for information again. The card verification is not proceeding.

Kindly assist with a solution.

Regards
Ishan Kathuria

Attachment(s):
IMG-20211124-WA0021.jpg - https://ututaxfreehelp.zendesk.com/attachments/token/JkCYSRVGhFqwhBOh8QB6IAbLW/?name=IMG-20211124-WA0021.jpgIMG-20211124-WA0024.jpg - https://ututaxfreehelp.zendesk.com/attachments/token/LKDsoYsF1dCAVRmTv7Lwo5cHl/?name=IMG-20211124-WA0024.jpgIMG-20211124-WA0022.jpg - https://ututaxfreehelp.zendesk.com/attachments/token/smRARcJoZruPsBrY9SU5pO0bF/?name=IMG-20211124-WA0022.jpgIMG-20211124-WA0023.jpg - https://ututaxfreehelp.zendesk.com/attachments/token/jsUIr7vJ3M3xUHu07DTaBItgD/?name=IMG-20211124-WA0023.jpg

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Pritish, Nov 24, 2021, 15:43 GMT+8 (private)

Escalated to Tech Team via outlook

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Pritish, Nov 24, 2021, 15:38 GMT+8

Dear Ishan​,

Thank you for your response and explaination.

We really need a screenshot or a video showing the issue as it helps us investigate and replicate the issue from our end.

It would really give us an understanding of how you are trying to verify the credit card along with any possible issues with the application or procedure.

Once we have the details requested we would be able to investigate this further.

Looking forward to your reply soon.

Have a great day!

Best Regards,
Pritish​
utu Support

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Ishan Kathuria, Nov 23, 2021, 3:35 GMT+8

Hi Team,

Thanks for your mail. I tried adding one credit card and one debit card and for both. The verification does not work. When I click on the link to verify, it takes me to a separate page and then brings back to the app and gives error that it is unverified. The card is added but veriifcation doesnot get completed.

Kindly assist with the same ASAP.

Regards

Ishan Kathurka

Regards
Ishan Kathuria

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Pritish, Nov 22, 2021, 14:00 GMT+8

Dear Ishan​,

Thank you for contacting utu Support. For your convenience, we have created Ticket ID 820 for your inquiry.

We are sorry to hear that you are experiencing issues while updating your Credit Card.

Could you please update us, if you are receiving any error messages? A screenshot of the error would be appreciated. Also, have you tried a different credit card and checked if it is working fine?

Lastly, please make sure that you have updated the app to the latest version and then try.

Looking forward to your reply soon.

Have a great day!

Best Regards,
Pritish​
utu Support

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Ishan Kathuria, Nov 21, 2021, 17:29 GMT+8

Hi Team,

I Tried multiple times but not able to verify my Indian credit card. Kindly assist on how to resolve the issue

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