Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details
From: Customer Support <[email-masked]>
To: Venkateshwar Myadam <[email-masked]>, taxfreeL2support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>, Pritish Nandi <[email-masked]>, utuTaxfree Support <[email-masked]>
Date: Mon, 6 Dec 2021 06:59:50 +0000

Hi Venateshwar,

The two tickets are different and should not be merged. Both have different tickets number and different customer details.

Regards,
Pritish
________________________________
From: Venkateshwar Myadam <[email-masked]>
Sent: 06 December 2021 14:48
To: Customer Support <[email-masked]>; taxfreeL2support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>; utuTaxfree Support <[email-masked]>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

As this repeated ticket we merged with new incident

Incident #36370 "Fw: Zendesk Ticket #821 - System not accepting customers bank details"<https://utuglobal.samanage.com/incidents/82700243-fw-zendesk-ticket-821-system-not-accepting-customers-bank-details> was closed and merged into #36405 incident.

Venkateshwar Myadam

Devops Engineer

E: [email-masked]<mailto:[email-masked]>

T: +91 9573368685

<https://www.utu.global/>

  <https://www.linkedin.com/company/ututaxfree/>    <https://www.instagram.com/utu/>    <https://www.facebook.com/utuTaxFree>    <https://twitter.com/utuTaxFree>

utu Techsolutions Private Limited

SR No. 125/113, Prasad Apt. Girija SOC, Kothrud, Pune 411038 India| https://www.utu.global<https://www.utu.global/>

________________________________
From: Venkateshwar Myadam <[email-masked]>
Sent: Saturday, December 4, 2021 3:22 PM
To: Customer Support <[email-masked]>; taxfreeL2support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>; utuTaxfree Support <[email-masked]>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please find attached a latest screen shot the customer has sent us as per the customer support team.

Venkateshwar Myadam

Devops Engineer

E: [email-masked]<mailto:[email-masked]>

T: +91 9573368685

<https://www.utu.global/>

  <https://www.linkedin.com/company/ututaxfree/>    <https://www.instagram.com/utu/>    <https://www.facebook.com/utuTaxFree>    <https://twitter.com/utuTaxFree>

utu Techsolutions Private Limited

SR No. 125/113, Prasad Apt. Girija SOC, Kothrud, Pune 411038 India| https://www.utu.global<https://www.utu.global/>

________________________________
From: Customer Support <[email-masked]>
Sent: Saturday, December 4, 2021 2:06 PM
To: Venkateshwar Myadam <[email-masked]>; utuTaxfree Support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please find attached a latest screen shot the customer has sent us.

Name: Laurie Ochoa

Member ID: UIBD98QAH

Zendesk Ticket Screenshot: Attached

Best Regards,

Anish Nair

________________________________
From: Venkateshwar Myadam <[email-masked]>
Sent: 02 December 2021 13:55
To: Customer Support <[email-masked]>; utuTaxfree Support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Re: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

We have created incident ticket for the below customer issue.

INCIDENT #36370

Venkateshwar Myadam

Devops Engineer

E: [email-masked]<mailto:[email-masked]>

T: +91 9573368685

<https://www.utu.global/>

  <https://www.linkedin.com/company/ututaxfree/>    <https://www.instagram.com/utu/>    <https://www.facebook.com/utuTaxFree>    <https://twitter.com/utuTaxFree>

utu Techsolutions Private Limited

SR No. 125/113, Prasad Apt. Girija SOC, Kothrud, Pune 411038 India| https://www.utu.global<https://www.utu.global/>

________________________________
From: Customer Support <[email-masked]>
Sent: Wednesday, December 1, 2021 10:28 PM
To: utuTaxfree Support <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Zendesk Ticket #821 - System not accepting customers bank details

Hi Team,

Please assist the customer below she is facing issue while activating the card but our system is not accepting her bank details.

Name: Laurie Ochoa

Member ID: UIBD98QAH

Zendesk Ticket Screenshot: Attached

Best Regards,

Anish Nair