Subject: Tudor - No more working with us
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, ashish dabral <[email-masked]>
Date: Sun, 5 Dec 2021 23:19:44 -0700 (MST)

Hi All, 

As you know that Tudor was on notice period and his last working day was the 3rd of Dec 2021. 

We have deleted his credentials. With Heta's permission, Ashish has disabled his Zendesk Account and Heta has disabled the talkdesk account. 

Then new German Agents would be live by this week, max by Thursday. 

As a suggestion, I would ask all the stakeholders to consider backup language agents for situations like this. English tickets we can handle, however, language tickets cannot be handled unless they are replied to. 
This puts a lot of pressure on me and even the agents who are working and I think that is not fair. 

Regards, 
Pritish Nandi