Subject: RE: Les Mills - Holiday Break Support
From: Khali Lanning <[email-masked]>
To: Saurabh Dadu <[email-masked]>, manager <[email-masked]>
Cc: Julie Schumann <[email-masked]>
Date: Sun, 5 Dec 2021 20:09:04 +0000

Hi Saurabh

That’s great, we appreciate your help to cover over the holidays. We did have a couple of updates/further requests -

  *   Dec 24 from morning to midday (UK team will be coving afternoon)
  *   Dec 25-26 as per regular agreement (weekend)
  *   Dec 27-28 from midday to end of day (Japan team will be covering morning)
  *   Dec 30-31 from morning to midday could you do full day coverage? (UK team will only be working a half day)
  *   Jan 1-2 as per regular agreement (weekend)

Thanks
Khali

Khali Lanning​
 (She/Her) Pronunciation: Kay‑Lee
 |
Product Analyst & B2B Support Lead
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com
<http://lesmills.com/plus>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>

From: Saurabh Dadu <[email-masked]>
Sent: Wednesday, 1 December 2021 10:13 pm
To: Khali Lanning <[email-masked]>; manager <[email-masked]>
Cc: Julie Schumann <[email-masked]>
Subject: Re: Les Mills - Holiday Break Support

Dear Khali,

Our current agreement is:

1 Resource 8 hours a day x 5 days a week (business days)
1 Shared Resource - on weekends

The additional hours though would have normally cost you an additional fee, we are happy to do it without any extra cost to you.

These hours would be covered by a shared resource who would check for incoming tickets periodically during these hours.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Khali Lanning <[email-masked]<mailto:[email-masked]>>
Sent: 01 December 2021 1:44 AM
To: manager <[email-masked]<mailto:[email-masked]>>
Cc: Julie Schumann <[email-masked]<mailto:[email-masked]>>
Subject: Les Mills - Holiday Break Support

Hi team

We’re starting to plan our Virtual support coverage  plan for the holiday break. We’re hoping you can cover weekends as per our regular agreement, and also a couple of half days, and then UK night times.

  *   Dec 25-26 as per regular agreement (weekend)
  *   Dec 27-28 from midday to end of day (Japan team will be covering morning)
  *   Dec 30-31 from morning to midday (UK team will be coving afternoon)
  *   Jan 1-2 as per regular agreement (weekend)

What additional cost would the above be? If you’re able to share what the arrangement was last year that would be helpful as well.

Thanks

Khali

Khali Lanning​

 (She/Her) Pronunciation: Kay‑Lee

 |

Product Analyst & B2B Support Lead

Les Mills International

 |

[email-masked]<mailto:[email-masked]>

www.lesmills.com<http://www.lesmills.com>

<http://lesmills.com/plus>

<http://www.lesmills.com/>

<https://www.facebook.com/lesmills>

<https://twitter.com/lesmills>

<https://www.linkedin.com/company/les-mills-international>

<https://www.youtube.com/user/lesmillsgroupfitness>

<https://www.instagram.com/lesmills>