Subject: DSAT Audits - Nov 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 4 Dec 2021 03:09:52 -0700 (MST)

Hi Heta, 

Attached are the DSAT audits for Nov 2021. We did meet the target for this month as well. 

Enterprise: 4.24 
Gaming: 4.15 
Response Rate: 18.98% 
Total Surveys: 2471 
Tickets Rated: 467 

Enterprise 		
Category 	Sub Category 	Total 
Agent 	Incorrect Answer 	2 
Not calling 	1 
Slow troubleshooting 	2 
Poor communication 	1 
Agent Total 	6 
Customer 	Responsiveness 	1 
Customer Total 	1 
Procedure 	Troubleshooting 	1 
Warranty Policy and Procedure 	7 
Procedure Total 	8 
Product 	Compatibility Issue 	6 
Feature 	1 
Warranty Policy and Procedure 	1 
Quality 	1 
Product Total 	9 
Grand Total 		24 

Gaming 		
Category 	Sub Category 	Total 
Agent 	Misunderstanding 	1 
Incorrect Answer 	2 
Not calling 	1 
Slow troubleshooting 	1 
Incomplete Answer 	1 
Agent Total 	6 
Customer 	Wrong Survey Feed 	4 
Responsiveness 	3 
Customer Total 	7 
Procedure 	Troubleshooting 	3 
Warranty Policy and Procedure 	13 
Procedure Total 	16 
Product 	Availbility 	1 
Feature 	2 
Spare Part 	1 
Repair Service 	1 
Quality 	2 
Bug 	1 
Product Total 	8 
Grand Total 		37 

Regards, 
Pritish Nandi