Subject: Unspecified, Need warranty status
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 01 Dec 2021 03:56:40 +0000

You are registered as a CC on this support request (187563). Reply to this email to add a comment to the request.

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Bharat Bhushan, 1 Dec 2021, 09:26 GMT+5:30 (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/590409ea2fa2483ba8655ea7df21c652/recordings/0.mp3
Call duration: 224
Description: - Reseller has sold a large number of Headsets to this specific customer in last 4 years and there is no Serial Number mentioned on the Invoice to verify, which headset is associated with which invoice.
- Mostly these are Drop Ship Orders delivered by the Distributor called Auroz.
- Both the Reseller and Distributor have mutiple Headsets/Invoices for the same end users and they cannot verify which Invoice is associated with the faulty HS

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Bharat Bhushan, 1 Dec 2021, 09:11 GMT+5:30 (private)

Total Duration 243
Disposition : Successful Call
Description:  Called but Larisa was not available  
URL:

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Daisuke Murata, 1 Dec 2021, 08:25 GMT+5:30 (private)

**Bharat Bhushan**​
Allow me to clarify some points.
- Why does the reseller have warranty information while they are the ones sold those products, or even the product information?
- Ask for a correct serial number or device ID, or even a picture showing it.
- Ask what the issue is in the first place. Summary does not contain sufficient information.

**Pritish Nandi**​
Please consult within your team first then redirect the case to us for such a case.

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Larisa Kiss, 1 Dec 2021, 07:35 GMT+5:30

Hi Bharat,

Thanks !

If you have any further queries please don't hesitate to contact me.

Kind regards,

![](https://lh6.googleusercontent.com/cjmOzqmIp3T9LdabVPawbWkTuWgEKzbJmJ1CUG8NBhIDhM-Y3gefjpqKrtGgwJpLE54iM927BLM9k588XLGuuvc0nppfJnzdVs1OTslQQH4u3U2MpBg2Mj1-m058vs_LlfzzErJN)

Larisa Kiss

Simply Headsets

T: 1300 082 505

E: [email-masked]

W: simplyheadsets.com.au

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Bharat Bhushan, 1 Dec 2021, 07:32 GMT+5:30 (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: Simply Headsets
**Contact person**: Larisa Kiss
**Phone**: 1300 082 505
**Email**: [email-masked]
**Product name**: Unspecified
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Reseller helping a customer with RMA for multiple headsets.
- Reseller shared the Serial Numbers and wants to know the** Warranty Status** along with the **Headset wearing style**
**>> 51053119**
**>> 51053172
>> 51053223
>> 51051539
>> 51051683**
**Current status**: Submitted to L2 to check if we can provide the requested info.

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Bharat Bhushan, 1 Dec 2021, 07:32 GMT+5:30 (private)

**_CASE SUMMARY_**

**Company Name**: Simply Headsets
**Contact person**: Larisa Kiss
**Phone**: 1300 082 505
**Email**: [email-masked]
**Product name**: Unspecified
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Reseller helping a customer with RMA for multiple headsets.
- Reseller shared the Serial Numbers and wants to know the** Warranty Status** along with the **Headset wearing style**
**>> 51053119**
**>> 51053172
>> 51053223
>> 51051539
>> 51051683**
**Current status**: Submitted to L2 to check if we can provide the requested info.

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Bharat Bhushan, 1 Dec 2021, 07:26 GMT+5:30

Dear Larisa,

Thanks for your response and for sharing the Serial Numbers.

I will check this with our team and soon, we will get back to you with an update on this.

Meanwhile, if you have any further question, please feel free to respond to this email and we will be more than happy to assist you with it.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

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Larisa Kiss, 1 Dec 2021, 04:50 GMT+5:30

Hi AJ and Bharat,

Thank you for the email as discussed please see the serial numbers below of the faulty headsets.

51053119

51053172

51053223

51051539

51051683

If we can let me know the date and the wearing style that would be great!

Thanks again.

If you have any further queries please don't hesitate to contact me.

Kind regards,

![](https://lh6.googleusercontent.com/cjmOzqmIp3T9LdabVPawbWkTuWgEKzbJmJ1CUG8NBhIDhM-Y3gefjpqKrtGgwJpLE54iM927BLM9k588XLGuuvc0nppfJnzdVs1OTslQQH4u3U2MpBg2Mj1-m058vs_LlfzzErJN)

Larisa Kiss

Simply Headsets

T: 1300 082 505

E: [email-masked]

W: simplyheadsets.com.au

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AJ Hurry, 1 Dec 2021, 04:48 GMT+5:30 (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/b70c738575bc4c4b93f678b1b27cda19/recordings/0.mp3
Call duration: 262
Description: Customer hadn't received email, resent. Customer to reply via email.

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AJ Hurry, 1 Dec 2021, 04:47 GMT+5:30

Dear Larisa,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 187563** for your inquiry.

As discussed over call, please share the Serial Number of the headsets and I will check the warranty status and wearing style of the headsets with the team.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +61 (07) 4410 3360

We will be waiting for your response.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

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Bharat Bhushan, 30 Nov 2021, 05:55 GMT+5:30 (private)

**_NEXT ACTION_**

**Product name**: Unspecified
**Number of Products**: 1
**Issue**: Need warranty status

**What**: Share Serial#
**Who**: Larisa
**When**: 02/12/2021

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Bharat Bhushan, 30 Nov 2021, 05:55 GMT+5:30

Dear Larisa,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 187563** for your inquiry.

As discussed over call, please share the Serial Number of the headsets and I will check the warranty status and wearing style of the headsets with the team.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +61 (07) 4410 3360

We will be waiting for your response.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

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Bharat Bhushan, 30 Nov 2021, 05:53 GMT+5:30 (private)

**_CASE SUMMARY_**

**Company Name**: Simply Headsets
**Contact person**: Larisa Kiss
**Phone**: +61395362887
**Product name**: Unspecified
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Need warranty status
**Current status**: Customer will share the Serial# of the headsets

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Bharat Bhushan, 30 Nov 2021, 05:51 GMT+5:30 (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/9fa7c14573bc4d8ab92a634a41f672dc/recordings/0.mp3
Call duration: 273
Description: - Customer has multiple headsets and wants to know th ewarranty status along with the Headset wearing style
- Customer will share the Serial#

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Bharat Bhushan, 30 Nov 2021, 05:45 GMT+5:30 (private)

ring group :australia_enterprise
contact number :  +61395362887
duration : 
status :

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