Subject: FW: FW: New RMA inquiry request - 178399
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 30 Nov 2021 09:40:32 +0000

Hi Pritish,

Please check with the agent.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: EPOS Customer Service UK <[email-masked]>
Sent: 30. november 2021 10:15
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: FW: New RMA inquiry request - 178399

Hi Heta

I haven’t been copied in on this.  I can’t keep an eye on it if I don’t know that it has been arranged.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 30 November 2021 07:51
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: New RMA inquiry request - 178399

Hi Lorraine,

It has been arranged for today with 1Z939FV89522854300.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Sent: 29. november 2021 17:33
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: FW: New RMA inquiry request - 178399

Hi Heta

Is there any update on collection yet?  The new unit was delivered on 15/11/21.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 19 November 2021 09:26
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: New RMA inquiry request - 178399

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Lorraine,

Collection for the faulty units has not yet been arranged. I am waiting for customer confirmation of suitable collection date.

Best regards,
Daniele

 Conversation ID: 5396c151-37f0-11ec-9de6-67e8b55bdf63 be69e1b3-491a-11ec-84af-1eb36c3fee94 7f8600dOn Thu, November 18 at 19:33, EPOS Audio, Customer Service UK wrote:

Hi

Has the collection been arranged for the faulty units yet?

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Customer Service UK
Sent: 28 October 2021 15:51
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 178399

Hi

RMA is RUK0001581.

Replacement order is SUK000008834.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 28 October 2021 14:10
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 178399

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: Proof of purchase waived per Heta

Company Name: Group Nexus

Name: Julie Taylor

Phone:

Email: [email-masked]<mailto:[email-masked]>​ ​

Address line 1: Jack Straws Castle

Address line 2: North end Way

Postal Code: NW37ES

City: London

State/Province: Hampstead

Country: EMEA::UK

Article Nr. (Quantity):

Article nr. for replacement: 1000659(2)

Article nr. for return: 1000659(2)

Process: SNOW

Stock location: MAIN

 Conversation ID: 5396c151-37f0-11ec-9de6-67e8b55bdf63 5396c151-37f0-11ec-9de6-67e8b55bdf63 7f8600d