Subject: Missed calls and abandoned calls data - Nov 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: ashish dabral <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 26 Nov 2021 23:45:39 -0700 (MST)

Hi Heta, 

Attached is the missed and abandoned calls data till 26 Nov 2021 5.30 AM (IST). 

Here is the snapshot. 

Agents 	Abandoned in IVR 	Cancelled By customer 	Device Unavailable 	Ignored 	Grand Total 
Daisuke 			1 	3 	4 
Josie Lau 			1 	1 	2 
Shivangi 			2 		2 
AJ Hurry 			1 		1 
Ritesh 			1 		1 
NA 
	111 	15 			126 
Grand Total 	111 	15 	6 	4 	136 

I have already spoken to Shivangi, AJ, and Ritesh. I will speak to Josie when she is available. 

Regards, 
Pritish Nandi