Subject: Re: Missed Chat - EPOS
From: Shivangi Bhattacharya <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 25 Nov 2021 08:11:24 -0700 (MST)

Hi Pritish, 
By the time I could reply to the customer, the customer went offline but an email was sent immediately to her 

From: "Pritish Nandi" <[email-masked]> 
To: "Sebastian" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Bharat Bhattacharya" <[email-masked]>, "Bharat Bhushan" <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Josie Lau" <[email-masked]>, "Marika Fujita" <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Taha Amir" <[email-masked]>, "Tudor Alexandru" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 25, 2021 5:10:28 PM 
Subject: Missed Chat - EPOS 

Hi Team, 

While checking reports I found that we have 6 missed chats in EPOS (Gaming and Enterprise) for Nov 2021. 

Can you please advise why would that be as this is very serious? 

1 missed in APAC (Marika/Josie/Bharat) 

4 missed in EMEA (Ismael/Pravesh/Sebastian/Tudor/Denisa/Grace/Rosette/Ritesh) 

2 Missed in US (AJ/Shivangi/Modassir) 

Regards, 
Pritish Nandi