Subject: Ticket tracker
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 25 Nov 2021 06:39:44 -0700 (MST)

Hi Team, 

Total no of tickets created and recd yesterday - 37 
No of tickets which missed SLA (30 mins) -none 
Rest of the tickets were solved/are in pending status/open status and is being worked upon by concerned team. 

Team please make sure the tickets are being worked on/processed in 30 mins (SLA) as per your assigned shifts. 

Thanks and Regards. 

Amit