Subject: Re: Tickets pending since morning
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: deeksha <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 25 Nov 2021 05:00:36 -0700 (MST)

Hi Harsh, 

I would speak to Jason today so that he could work on the tickets as per the SLA in his shift. 

Thanks and Regards, 

Amit 

From: "Harsh Sharma" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Amit Gupta" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, November 24, 2021 8:52:32 PM 
Subject: Re: Tickets pending since morning 

Hello Amit, 

Today again the tickets were pending since morning: 

112303 
112390 
112297 
112363 
111732 

Thanks! 
Harsh Sharma 

From: "deeksha" <[email-masked]> 
To: "Harsh Sharma" <[email-masked]>, "Amit Gupta" <[email-masked]> 
Cc: "pritish" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, November 24, 2021 8:11:43 PM 
Subject: Re: Tickets pending since morning 

Hi Amit, 

Harsh is right here 

regards, 
deeksha 

From: Harsh Sharma <[email-masked]> 
Sent: Wednesday, November 24, 2021 7:40 PM 
To: Amit Gupta <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Re: Tickets pending since morning 
Hello Amit, 

But we have to reply to cx since the cx replied to us, doesn't matter who is following up. As I did in the evening when I logged in. 

Thanks! 
Harsh Sharma 

From: "Amit Gupta" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Harsh Sharma" <[email-masked]>, "pritish" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, November 24, 2021 2:58:48 PM 
Subject: Re: Tickets pending since morning 

Hi Mam/Harsh 

Both these tickets are old and have been followed up by Deb and she is in touch with the customers. 

Thanks and Regards, 

Amit 

From: "deeksha" <[email-masked]> 
To: "Harsh Sharma" <[email-masked]> 
Cc: "Amit Gupta" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, November 23, 2021 7:26:20 PM 
Subject: Re: Tickets pending since morning 

Hi Amit, 

Can u please explain why these were pending? 

Regards, 
Deeksha 

Sent from my iPhone 

On 23 Nov 2021, at 19:24, Harsh Sharma <[email-masked]> wrote: 

BQ_BEGIN

Hello Amit, 

Greetings of the day! 

There were 2 tickets pending since morning: 
112218 
111876 

Thanks! 
Harsh Sharma 

BQ_END