Subject: Re: Zendesk field amendments
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Wed, 24 Nov 2021 00:52:07 -0700 (MST)

Hi Heta, 

I will check and advise further. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Wednesday, November 24, 2021 1:20:44 PM 
Subject: RE: Zendesk field amendments 

Hi Pritish and Josephine, 

Ashish has added the new issue types and proposed solutions. Could you please check that they have been implemented correctly in the Gaming form as per the spreadsheet? 

The “Old” category should not be used. The entries should be removed, but there is a challenge, as it seems to remove them from closed tickets also. So we kept it there for now. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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From: Pritish Nandi <[email-masked]> 
Sent: 24. november 2021 08:48 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: Re: Zendesk field amendments 

		

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Sure Heta, 

Thank you for the update. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 23, 2021 5:39:44 PM 
Subject: Zendesk field amendments 

Hi both, 

Ashish started implementing some of the Zendesk changes as we discussed: [ https://eur01.safelinks.protection.outlook.com/ap/x-59584e83/?url=https%3A%2F%2Fdemant-my.sharepoint.com%2F%3Ax%3A%2Fr%2Fpersonal%2Fhnyr_senncom_com%2F_layouts%2F15%2FDoc.aspx%3Fsourcedoc%3D%257B4450AA72-C8B1-497A-B766-3CF76E294016%257D%26file%3DZendesk%2520field%2520improvements.xlsx%26action%3Ddefault%26mobileredirect%3Dtrue%26cid%3Df5812b69-3d35-4ba9-9416-4c48c893b1d1&data=04%7C01%7Chnyr%40eposaudio.com%7C65d3bdb9da494066288208d9af1ecdad%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637733369218218221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=c8EtaCYx39Vzj1iDp%2B%2BpGhr%2BamD72Y3zR0wgpyHQkgI%3D&reserved=0 | 
 Zendesk field improvements.xlsx ] 

Please flag if there are any issues and inform the team that there are changes. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C65d3bdb9da494066288208d9af1ecdad%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637733369218228211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=erbSs72fHgsLV13s6%2FuGOujxMNBBJVbsb9hnFdj%2Boms%3D&reserved=0 ] 

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