Subject: RMA 182473 & 182247 - Incorrect SKU codes provided by Global Support
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Tue, 23 Nov 2021 07:36:51 +0000

Hi Pritish,

Could you please check what happened in these cases? CS APAC are saying that we have sent them 5 incorrect article numbers for warranty replacements lately and the incorrect products can't be collected from the customers, as it's very costly in APAC.

Could you please remind everyone how important it is to write the correct article number and also RMA approvers should always state the correct numbers in the approval note. I believe In one of these cases, the approver also made a mistake.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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