Subject: AW: Service Efficiency & Communications Pre-Assessment (German)
From: "Christopher Kurek (CKUR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 19 Nov 2021 11:51:50 +0000

Hi Pritish,

Talked to Sara.
Like I said I am very positive she is a good choice as L1 agent. My only concern would be If the time being with us could be to short for the effort we will spend to get her up and running.

Sara will contact you to confirm shortly.

Br

Mit freundlichen Grüßen / Best regards / Med venlig hilsen

Christopher Kurek​ (CKUR)
Technical Support Specialist DACH Region
P  +49 30 707 146 310
M +49 151 610 725 90

EPOS Germany GmbH · Gewerbepark 18 · 49143 Bissendorf · Germany
<https://www.eposaudio.com/en/dk>

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Technischer Support Enterprise Solutions
Phone +49 (0) 30 3080 8045
[email-masked]<mailto:[email-masked]>

Geschäftsführer: Andreas Kurzbuch,
Arne Boye Nielsen, Søren Nielsen, René Schneider
Sitz der Gesellschaft und Registergericht: Berlin
HRB-Nr. 204517 B, Ust-Id DE 326092738

Von: Pritish Nandi <[email-masked]>
Gesendet: Freitag, 19. November 2021 09:47
An: Christopher Kurek (CKUR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Betreff: Fwd: Service Efficiency & Communications Pre-Assessment (German)

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Chris,

Please check the written communication for the candidate. It is in the attachment.

Regards,
Pritish

________________________________
From: "adelina bartes" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 2:38:33 AM
Subject: Re: Service Efficiency & Communications Pre-Assessment (German)

Hi Pritish,
in the attachment you can find the emails you requested.

Regards,
Adelina BARTES

Am Do., 18. Nov. 2021 um 14:39 Uhr schrieb Pritish Nandi <[email-masked]<mailto:[email-masked]>>:
Hi Adelina,

Please write a reply for the below customers in German. Make sure you write a reply on how you would send it to a real customer.

Kunde 1.: Hallo, ich habe keinen Ton mehr auf meinem Bluetooth-Kopfhörern. Ich bitte dringend um Hilfe! Tobias

Kunde 2.: Guten Tag, ich möchte meinen Kopfhörer zurückgeben, da die Ohrpolster bereits nach einem Jahr Nutzung zerfallen. Ich bitte um schnellstmögliche Rückerstattung. Liebe Grüße, Anja Schneider

(Bitte die Antworten in gegebener und profesioneller Form, E-Mail, angeben.)

Regards,
Pritish Nandi