Subject: RE: Generic issue types in the subject line
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 17 Nov 2021 10:23:49 +0000

Thank you Pritish!

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<http://www.eposaudio.com/b20>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Pritish Nandi <[email-masked]>
Sent: 17. november 2021 11:22
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Generic issue types in the subject line

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Hi Josephine,

Checking with the team right how.

Regards,
Pritish

________________________________
From: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 3:18:19 PM
Subject: Generic issue types in the subject line

Hi Pritish,

I see many tickets with generic issue descriptions, especially for the RMA tickets. Could you please talk to the agents and tell them the issue description should be specific and not generic?

Some of the generic issue descriptions:

  *   Physical disfigurement
  *   Plastic broke/snapped off
  *   Headset Not working

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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