Subject: Re: Call Center Release - Cheryl Cerny
From: Saurabh Dadu <[email-masked]>
To: Release Concierge <[email-masked]>, manager <[email-masked]>
Date: Fri, 12 Nov 2021 14:22:08 +0000

Noted and passed to Rona

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Release Concierge <[email-masked]>
Sent: 12 November 2021 7:33 PM
To: Saurabh Dadu <[email-masked]>; manager <[email-masked]>
Subject: Re: Call Center Release - Cheryl Cerny

Hi Rona,
If someone is not purchasing a package that includes lunch, then they would just pay on the day they are here when they order their food. All menu items differ in price so we wait until that day to charge accordingly. I will email Cheryl and let her know. Thank you!
-Rebecca

On Fri, Nov 12, 2021 at 8:47 AM Cheryl Cerny <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

Release Wellness - Call Center Contact Form

Customer's Name Cheryl Cerny
Customer's Phone Number (978) 618-2431
Customers E-Mail Address        [email-masked]<mailto:[email-masked]>
Message Hi,

Cheryl booked a Mini day facial for her daughter Ainsley and A bliss day pass as well as individual lunch for her. Payments are all sorted aside for her lunch. Can someone please process the lunch payment? The client agreed to use her card on file ending at 5517.

Also, for future reference. If someone is adding lunch to their appointment, how much should we charge the client as I'm not seeing any amount for lunch when putting it in the retail tab. Thanks!
Date of Appointment     11-13-2021
Time of Appointment     10:30 AM
Agent's Name
Rona