Subject: Re: Call Center Release - Cheryl Cerny
From: Release Concierge <[email-masked]>
To: Saurabh Dadu <[email-masked]>, [email-masked]
Date: Fri, 12 Nov 2021 09:03:49 -0500

Hi Rona,
If someone is not purchasing a package that includes lunch, then they would
just pay on the day they are here when they order their food. All menu
items differ in price so we wait until that day to charge accordingly. I
will email Cheryl and let her know. Thank you!
-Rebecca

On Fri, Nov 12, 2021 at 8:47 AM Cheryl Cerny <[email-masked]>
wrote:

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>   Release Wellness - Call Center Contact Form
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> Customer's Name Cheryl Cerny
> Customer's Phone Number (978) 618-2431
> Customers E-Mail Address [email-masked]
> Message Hi,
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> Cheryl booked a Mini day facial for her daughter Ainsley and A bliss day
> pass as well as individual lunch for her. Payments are all sorted aside for
> her lunch. Can someone please process the lunch payment? The client agreed
> to use her card on file ending at 5517.
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> Also, for future reference. If someone is adding lunch to their
> appointment, how much should we charge the client as I'm not seeing any
> amount for lunch when putting it in the retail tab. Thanks!
> Date of Appointment 11-13-2021
> Time of Appointment 10:30 AM
> Agent's Name
> Rona
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