Subject: [EPOS] Re: MB Pro 1 UC ML, PC, Connection being lost
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 11 Nov 2021 15:50:22 +0000

Your request (183903) has been updated. To add additional comments, reply to this email.
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Taha Amir, 10 Nov 2021, 20:18 GMT+5:30

Dear Pritish,

Thank you for your reply and the headset details,

However, could you please also advise on the questions asked below-

- Can you please provide us with a screenshot of your Epos Connect > Options > About?
- Since when are you facing this issue, is it after the firmware update or since the purchasing of the product?

- Have you tried resetting the headset and the dongle ? Visit this link to reset your headset and dongle - How to reset MB PRO Series and How to reset BTD 800 Series

- Have you tried the headset with another PC or any other platform and with mobile without using the dongle?
- How far are you using the headset from the dongle and how many Bluetooth devices are usually nearby?

Looking forward to your reply .

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Taha Amir
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183903

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