Subject: Re: [EPOS] Re: MB PRO 1 UC ML, PC, CONNECTION BEING LOST
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Thu, 11 Nov 2021 06:53:45 -0700 (MST)

Please close the ticket. Issue resolved. 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 10, 2021 4:28:19 PM 
Subject: [EPOS] Re: MB PRO 1 UC ML, PC, CONNECTION BEING LOST 

	[ https://www.eposaudio.com/ | 

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Your request (183903) has been updated. To add additional comments, reply to this email. 

Taha Amir (EPOS Enterprise) 

9 Nov 2021, 19:23 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 183903 for your inquiry. 

We are sorry to hear that you are experiencing problems with MB Pro. In order to narrow down the issue, please help us with the following information: 

1. Please confirm whether the headset model is MB Pro 1 or MB Pro 2 and what is the variant like MB Pro 2 UC ML or just MB Pro 2. 
2. Are you connecting the headset to a PC or any other device. Please confirm the model and let us know if you are using any dongle to connect the headset or the inbuilt BlueTooth. 
3. Do you have installed [ https://eposaudio.zendesk.com/hc/en-us/articles/360033330134-MB-Pro-1-2-Firmware-update | EPOS Connect Software ] and updated the firmware of the headset and dongle, if applicable. 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843 

We wish you a nice day! 
Best regards, 

Taha Amir 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183903 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/183903 | view ticket in Zendesk Support ] . Ticket # 	183903 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Taha Amir 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Enterprise. [MMMMM4-ED59] Ticket-Id:183903 Account-Subdomain:eposaudio