Subject: Re: [EPOS] Re: SDW 5016, Alcatel 8068s, No call control
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Thu, 11 Nov 2021 06:53:17 -0700 (MST)

Please close ticket. It is resolved 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, November 10, 2021 8:33:22 PM 
Subject: [EPOS] Re: SDW 5016, Alcatel 8068s, No call control 

	[ https://www.eposaudio.com/ | 

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Your request (183905) has been updated. To add additional comments, reply to this email. 

Bharat Bhattacharya (EPOS Enterprise) 

10 Nov 2021, 20:33 GMT+5:30 
Dear Pritish, 

Thank you for your response. We are sorry to hear that you are experiencing problems with your SDW 5016. 

In order to proceed further with the diagnosis, Please provide us with the following information : 

- How long have you been facing the issue ? Did the call control ever worked before ? 
- Kindly check If the cable is being properly connected at both ends ? 
- Kindly check the cable and the headset with different devices. 
- Has the headset or the cable ever experienced any physical damage ?(If yes, Please share the images and proof of purchase) 
- Did you install EPOS connect Application ? 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843 

We wish you a nice day! 

Best regards, 
Bharat Bhattacharya 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183905 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/183905 | view ticket in Zendesk Support ] . Ticket # 	183905 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Bharat Bhattacharya 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

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