Subject: DW Office Phone, HS not charging
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Tudor Alexandru <[email-masked]>
Date: Wed, 10 Nov 2021 15:40:12 +0000

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Josephine Veena, Nov 10, 2021, 15:40 UTC (private)

**Pritish Nandi**​ Kidnly review the old ticket where Tudor has mentioned the issue as Base station not charging but the customer informed that they told HS not charging.

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Sebastian Coldea, Nov 10, 2021, 15:09 UTC (private)

**_RMA Approval Request to LEVEL 2_**

**Company Name**: Steinkühler GmbH & Co. KG
**Contact person**: Simone Eikenbusch
**Email**: [email-masked]
**Product name**: DW Office Phone
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**:
-  The the issue was with the headset, it was not charging, the user has received the base station instead which was working with no issues whatsoever.
- User was disappointed that we replaced the base station instead even though it was specified that the HS was faulty.
**Current status**:
- This is a followup to ticket number 178896.
- We have replaced the base station already with the abovementioned ticket number.
- The user is still missing a DW 10 HS.
- RMA request for DW 10 HS 1000509(1)

Attachment(s):
0056_211013114253_001.pdf - https://eposaudio.zendesk.com/attachments/token/E9cripb2Yr8ZAqAc486lJwRFQ/?name=0056_211013114253_001.pdf

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Daniele Castiglioni, Nov 10, 2021, 14:48 UTC (private)

**CASE SUMMARY**

**Contact person: **Domenic Halking
**Phone**: 023816812929
**Email**: [email-masked]
**Product name:** DW Office Phone
**Number of Products:** 1
**Issue:**  the issue was with the headset, it was not charging, the user has received the base station instead which was working with no issues whatsoever.
- User was disappointed that we replaced the base station instead even though it was specified that the HS was faulty.

**Current status: Customer received the BS as replacement but he is complaining that the HS are not working.**
**Under original ticket #178896 the troubleshooting was done for BS**
**Please do troubleshooting with customer checking if the new BS works with the old HS.**

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