Subject: [EPOS] Re: SDW 5016, Alcatel 8068s, No call control
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 10 Nov 2021 15:03:22 +0000

Your request (183905) has been updated. To add additional comments, reply to this email.
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Bharat Bhattacharya, 10 Nov 2021, 20:33 GMT+5:30

Dear Pritish,

Thank you for your response. We are sorry to hear that you are experiencing problems with your SDW 5016.

In order to proceed further with the diagnosis, Please provide us with the following information :

- How long have you been facing the issue ? Did the call control ever worked before ?
- Kindly check If the cable is being properly connected at both ends ?
- Kindly check the cable and the headset with different devices.
- Has the headset or the cable ever experienced any physical damage ?(If yes, Please share the images and proof of purchase)
- Did you install EPOS connect Application ?

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Bharat Bhattacharya
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183905

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