Subject: [EPOS] Re: SDW 5016, Alcatel 8068s, No call control
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 10 Nov 2021 14:57:55 +0000

Your request (183905) has been updated. To add additional comments, reply to this email.
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Bharat Bhattacharya, 10 Nov 2021, 18:08 GMT+5:30

Dear Pritish,

Referring to your support ticket number 183905,

We need you to perform the following troubleshooting steps :
 - Check the DIP switch positions on your headset (Back of your base station)
    According to EPOS ,you should have this configuration ( 1 Up, 2 Up ), If not, please make this configuration and restart the base station.

![](https://eposaudio.zendesk.com/attachments/token/EVrUXtsORBYIWuudNvZvDh20w/?name=inline177851666.png)​

 - You would have to select the DHSG mode in the EPOS connect to get the call control on your headset.

 ![](https://eposaudio.zendesk.com/attachments/token/xVqjg2gmzk2ecqDu8nidXDTNA/?name=inline-1103211543.png)

 - From the EPOS connect, check if the headset is up to date. If not ,Please Update, while the headset is still on the base station.

Please let us know if the issue still persists and do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +46 (0) 844680895

We wish you a nice day!

Best regards,
Bharat Bhattacharya
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183905

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