Subject: [EPOS] Re: SDW 5016, Alcatel 8068s, No call control
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 10 Nov 2021 11:26:37 +0000

Your request (183905) has been updated. To add additional comments, reply to this email.
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Bharat Bhattacharya, 9 Nov 2021, 18:37 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 183905** for your inquiry.

We are sorry to hear that you are experiencing problems with your SDW 5016.

Could you please tell us which cable are you using to connect the headset to your Alcatel 8068 ?
According to the compatibility of the SDW 5016 ,you should use **CEHS-MB 01** to  get the call control in your headset.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Bharat Bhattacharya
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183905

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