Subject: [EPOS] Re: MB PRO 1 UC ML, PC, CONNECTION BEING LOST
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 10 Nov 2021 11:13:18 +0000

Your request (183903) has been updated. To add additional comments, reply to this email.
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Taha Amir, 10 Nov 2021, 16:43 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. Referring to your support ticket number 183903.
We are sorry to hear that you are experiencing problems with MB Pro 1 UC ML headset.

To help you with the further procedure please provide us with the few following information:
-since when are you facing this issue, is it after the firmware update or since the beginning?
-have you tried resetting the headset ? If not, please try the process here. Also the dongle from here.
-Have you tried the headset with other PC or any other platform and with mobile without using the dongle?

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Taha Amir
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183903

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