Subject: [EPOS] Re: MB PRO 1 UC ML, PC, CONNECTION BEING LOST
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 10 Nov 2021 10:58:19 +0000

Your request (183903) has been updated. To add additional comments, reply to this email.
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Taha Amir, 9 Nov 2021, 19:23 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 183903** for your inquiry.

We are sorry to hear that you are experiencing problems with MB Pro. In order to narrow down the issue, please help us with the following information:

1. Please confirm whether the headset model is MB Pro 1 or MB Pro 2 and what is the variant like MB Pro 2 UC ML or just MB Pro 2.
2. Are you connecting the headset to a PC or any other device. Please confirm the model and let us know if you are using any dongle to connect the headset or the inbuilt BlueTooth.
3. Do you have installed **EPOS Connect Software** and updated the firmware of the headset and dongle, if applicable.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!
Best regards,

Taha Amir
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/183903

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