Subject: RE: #183724
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 9 Nov 2021 08:28:23 +0000

Hi Pritish,

Please transfer the ticket to L2 queue, we will take care of it.

@Christopher Kurek (CKUR)<mailto:[email-masked]> could you please close this customer's(#183724) EPOS Manager account?

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<http://www.eposaudio.com/b20>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposaudiogaming>   <https://twitter.com/eposaudiogaming>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudiogaming>    <https://www.youtube.com/eposgaming>

From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 9. november 2021 08:39
To: Pritish Nandi <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: RE: #183724

Hi Pritish,

We will take care of it.
@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> please ask Chris or Ali to clos their account, reach me if you need help.

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Cjvdo%40eposaudio.com%7C16e16a53f0544cb60d5f08d9a353fe64%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637720403409918668%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=roqOj2MEbVSx9C8NL8lbgKKE7X9oerlbB%2Bnfj3JAljo%3D&reserved=0>
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 6:46 AM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: #183724

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara, Hi Josephine,

We have a ticket where the customer is asking to close their EPOS Manager Account with us.

These tickets were normally escalated to Heta to follow the GDPR process of closing an account. however, I am not sure in her absence who would take care of this.

Please advise.

Regards,
Pritish Nandi