Subject: Re: Customers to contact
From: Ann Margareth Angeles <[email-masked]>
To: Pritish Nandi <[email-masked]>, nair.anish <[email-masked]>
Date: Wed, 3 Nov 2021 01:46:10 +0000

Hello Anish and Pritish,

May I check if this has been done?

Best regards,

Ann

From: Pritish Nandi <[email-masked]>
Date: Tuesday, 2 November 2021 at 4:34 PM
To: "nair.anish" <[email-masked]>
Cc: Ann Margareth Angeles <[email-masked]>
Subject: Re: Customers to contact

Hi Anish,

Please update all, once this task is completed. Let me know if you need help.

Regards,
Pritish

________________________________
From: "Ann Margareth Bernabe Angeles" <[email-masked]>
To: "Anish Nair" <[email-masked]>
Cc: "Pritish Nandi" <[email-masked]>
Sent: Tuesday, November 2, 2021 1:08:27 PM
Subject: Customers to contact

Hello Anish,

Please kindly assist to contact the below customers to inform them the following:

  *   During the unsuccessful activation of the utu Tax Free Card, they were incorrectly charged an extra of (refer to table for the amount, highlighted in yellow)
  *   Kindly apologise and inform them that the incorrect charges were refunded to the customer.

1
1SKXNPT4P
Refund EUR1.99 (card issued after second attempt)
Abiseka Akash
[email-masked]<mailto:[email-masked]>
Member since: 15/10/2021
2
GBRVIVCPK
Refund EUR3.98 (card issued after third attempt)
Georgios Papatzanis
[email-masked]<mailto:[email-masked]>
Member since: 16/10/2021
3
0IFC83Y58
Refund EUR1.99 (card issued after second attempt)
Hesham El Achkar
[email-masked]<mailto:[email-masked]>
Member since: 16/10/2021
4
420LJBY7B
Refund EUR1.99 (card issued after second attempt)
Erne Martín
[email-masked]<mailto:[email-masked]>
Member since: 15/10/2021

Please let me know if you need further clarification.

Thank you

Best regards,

Ann Margareth Angeles
Lifecycle & Community Manager
E: [email-masked]<mailto:[email-masked]>
T: +65 9234 5584

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