Subject: RE: New Joining
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 2 Nov 2021 09:28:40 +0000

Hi Pritish,

They have been added to Zendesk now.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: 2. november 2021 10:05
To: Pritish Nandi <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: New Joining

Hi Pritish,

I have added them to Talkdesk, please let me know to which groups they should be assigned.

@Heta Nyrhinen (HNYR)<mailto:[email-masked]> can you add them to Zendesk.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fb20&data=04%7C01%7Chnyr%40eposaudio.com%7C7aadb6dfeb234a64b8d308d99ddfd445%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637714406938443338%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kbZhSlmYVgrj55m7yv42ueViWMDVc9%2FVI4gdA0VdRAo%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C7aadb6dfeb234a64b8d308d99ddfd445%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637714406938453327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YXiq1kWndK9DpR0ygE5nGG43zmC1iqcWjhCXIIrONVM%3D&reserved=0> * Follow us here
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 2. november 2021 09:46
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Joining

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

Could you please help in giving Zendesk and Talkdesk Access to the agents below? They have completed the GDPR training and quiz.

Name: Bharat Bhattacharya
Email ID: [email-masked]<mailto:[email-masked]>

Name: Taha Amir
Email ID: [email-masked]<mailto:[email-masked]>

Regards,
Pritish
________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 4:04:04 PM
Subject: Re: New Joining

Thank you Josephine,

Regards,
Pritish

________________________________
From: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 3:50:57 PM
Subject: RE: New Joining

Hi Pritish,

It's done.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fb20&data=04%7C01%7Chnyr%40eposaudio.com%7C7aadb6dfeb234a64b8d308d99ddfd445%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637714406938483309%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U4nMEj6HH21ZIP%2F5wnxeW82RQ%2BJiwJ7yEEUXItiklnU%3D&reserved=0>
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 1. november 2021 10:12
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Joining

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

Could you add the agents to the Teams Group?

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 28, 2021 5:52:30 PM
Subject: New Joining

Hi All,

We have two new joinings for the EPOS English queue.

Name: Bharat Bhattacharya
Email ID: [email-masked]<mailto:[email-masked]>
Teams ID:  [email-masked]<mailto:[email-masked]>

Name: Taha Amir
Email ID: [email-masked]<mailto:[email-masked]>
Teams ID:  [email-masked]<mailto:[email-masked]>

@Heta - Could you please add them to Demant Teams (Livesalesman/Gaming/Enterprise groups)

Thank you in advance.
Regards,
Pritish Nandi