Subject: RE: Shift Changes - US Team
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 1 Nov 2021 13:55:08 +0000

Hi Pritish,

This is fine from our side.

I would also like to inform you that Temistocles Valdes will be leaving EPOS and his last working day will be 4th November.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 29. oktober 2021 13:59
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Shift Changes - US Team

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Hi Sara and Heta,

I hope you are well.

As Anupam is leaving us on 3rd Nov 2021, we have decided to put Shivangi Bhattacharya in the US shift. She is with us for the past 2 months and has been trained in both Enterprise and Gaming. She was mentored by Ismael in EMEA shift and has been taught a lot of things about Enterprise ticket handling.

She is soft-spoken and has a good command of English (Speaking and Writing).  Right now we have Anupam, AJ, and Modassir in the US shift.

This would mean that we will have 3 cross-trained agents in the US shift. Let me know your thoughts on this before we make a change.

Regards,
Pritish Nandi