Subject: DSAT Audits - Oct 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 30 Oct 2021 04:09:10 -0700 (MST)

Hi Heta, 

Attached is the DSAT audits for Oct 2021. Found 3 agent errors for last week which I will share feedback with them when they are in office. 

Enterprise CSAT: 4.23 
Gaming CSAT: 4.16 

Category 	Sub Category 	Total 
Customer 	Responsiveness 	6 
Wrong Survey Feed 	6 
Customer Total 	12 
Procedure 	Warranty Policy and Procedure 	25 
Country Partner Procedure 	1 
Troubleshooting 	5 
Procedure Total 	31 
Sales 	Country Partner 	1 
Sales Total 	1 
Agent 	Misunderstanding 	1 
Troubleshooting 	2 
Poor communication 	1 
Not calling 	1 
Agent Total 	5 
Product 	Quality 	3 
Bugs 	1 
Compatibility 	2 
Spare Part 	3 
Product Total 	9 
Grand Total 	58 

Regards, 
Pritish Nandi