Subject: Shift Changes - US Team
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 29 Oct 2021 04:58:55 -0700 (MST)

Hi Sara and Heta, 

I hope you are well. 

As Anupam is leaving us on 3rd Nov 2021, we have decided to put Shivangi Bhattacharya in the US shift. She is with us for the past 2 months and has been trained in both Enterprise and Gaming. She was mentored by Ismael in EMEA shift and has been taught a lot of things about Enterprise ticket handling. 

She is soft-spoken and has a good command of English (Speaking and Writing). Right now we have Anupam, AJ, and Modassir in the US shift. 

This would mean that we will have 3 cross-trained agents in the US shift. Let me know your thoughts on this before we make a change. 

Regards, 
Pritish Nandi