Subject: Re: Tech Support Candidate - Deepak Mehta
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Harpreet Jaswal <[email-masked]>
Date: Thu, 28 Oct 2021 06:53:25 -0700 (MST)

Hi Deeksha, 

His English is an issue, mainly tenses. Technically he is good. Also, when speaking in a flow he loses words. I would give it a no-go. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Harpreet Jaswal" <[email-masked]> 
Sent: Thursday, October 28, 2021 3:55:20 PM 
Subject: FW: Tech Support Candidate - Deepak Mehta 

Hi Pritish, 

This guy is making some grammatical errors while talking, when you have time, please do a very quick round with him and let me know your opinion. 

Thanks 

From: Harpreet Jaswal < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 27 October 2021 at 5:17 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: FW: Tech Support Candidate - Deepak Mehta 

He looks good for EPOS. He is an immediate joiner. 
But his last salary was 40k 
And expecting near about same 

On Wed, Oct 27, 2021 at 4:28 PM Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

From: Deepak Mehta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 27 October 2021 at 3:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepak Mehta 

	

	
	
			Tech Support Test 
		
	Name 	Deepak Mehta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9810563588 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi, Dwarka 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Biz2Credit 	Sr. Associate-Customer Support 	July-21 	40000 
Previous Employer 1 	Upadpro 	Sr. Associate-CRM Support 	July-19 	35000 
Previous Employer 2 	Info-Fix 	Customer Support 	Aug-17 	26000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website ( [ http://www.ndtv.com/ | www.ndtv.com ] ) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Refresh the page 
2.Check internet connectivity 
3.Open a new tab and check to see if you can load another website like [ http://google.com/ | 
google.com ] or [ http://mozilla.org/ | mozilla.org ] . 
4.Make sure JavaScript is enabled 
5.Make sure Cookies are enabled 
6.Clear your cache and cookies 
7.Make sure your web browser is up to date 
8.Restart your web browser 
9.Try a different web browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Pair a Bluetooth accessory 
2.Swipe down from the top of the screen. 
3.Touch and hold Bluetooth . 
4.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
5.Tap the name of the Bluetooth device you want to pair with your device. 

	What according to you makes you a good candidate for customer service or technical support job? 	1.Problem-solving skills 
2.Confidence 
3.Passion for helping people 
4.Energetic personality 
5.Customer-focused 
6.Empathy 
7.Patience 
8.Problem-solving skills 
9.Ability to learn quickly 
10.Past experience 
11.Specific tools and systems 
12.Positive language about the customer 
13.Adherence to maintaining composure and professionalism 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4