Subject: FW: English Language Test - Vaneela Akumarthi
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Harpreet Jaswal <[email-masked]>
Date: Thu, 28 Oct 2021 11:29:48 +0000

Hi Pritish,

Here is another profile I like for EPOS. She can join us. December only but I want to keep her ready as back up. Please have a quick word with when u get time today or tomorrow and let me know

Thanks

From: Harpreet Jaswal <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 October 2021 at 1:36 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: English Language Test - Vaneela Akumarthi

She is working as an L1 Support associate in Genpact. Her spoken is good.
But she is in Andhrapradesh currently working from home. She is open to relocating.
Her notice period- 29th Nov
Current Salary- 20000/-
Expecting- 33-35k

On Wed, Oct 27, 2021 at 1:29 PM Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Check for English voice/chat

From: Vaneela Akumarthi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 October 2021 at 11:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Vaneela Akumarthi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Vaneela Akumarthi    /  (91) 9573129292    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Greetings or the Day!

I am contacting from (Organization name) regarding your order of a handbag  from our store. We regret for the inconvenience caused to you. But do not worry, Let me try to update you the details.

The status of your Order is pending for delivery, as the Shipping address shows wrong. Kindly update your communication address in the App. So that your order will be delivering soon.

Appreciate you patience.Thank you for contacting Customer Service. Have a Good Day. Stay Safe!

Thanks & Regards,
Vaneela
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Greetings or the Day!

I am contacting from Homebox Team regarding your purchase of a TV Cabinet. We regret for the inconvenience caused to you. But do not worry, Let me try to look into the issue.

Kindly Submit the invoice in the below link and upload the images of the defective product and claim for a return. Then respective Team will figure out the issue and initiate replacing with a new unit or Refund as per the Company policies.

Appreciate you patience. Thank you for contacting Homebox Team. Have a Good Day. Stay Safe!

Regards,
Vaneela.